La-Z-Boy Furniture

Our living room furniture will finally be complete this Friday! We ordered a La-Z-Boy leather reclining sofa, two La-Z-Boy rocker reclining chairs, a gorgeous area rug for the tile floors and a coffee table where the surface can rise to act as a laptop desk for our recliners. Nice! :)

Here's a pic of the recliners that we bought -- same color, same model.

Of course, furniture delivery rarely happens without a saga of sorts, so here's ours: The Mexican delivery guys show up speaking barely discernible English and haltingly ask me to sign / verify delivery of the items -- the coffee table is missing that we ordered. So I let them deliver the chairs and the sofa.

Chair #1 comes in perfect. Chair #2, for some reason, they don't carry in the same way they carried in Chair #1. Chair #2 they decide to shove through the front door and get it stuck on the way in. Way to go, Senor Brilliant. I'm here cringing because it's butter-soft leather and they're essentially playing "stuff the chair through the small opening" with a rather expensive recliner.

They manage to figure out to turn the thing and then they make it in the door. I should have been alerted to the fact that they were hanging out for a few minutes around that second chair once they got it inside, but I figured they were doing a setup on it (adjusting the chair rocker, etc).

Sofa manages to come in nicely without any "stuff it through the door" procedure. They shove the manifest paperwork at me and have me sign since it's all there (except the coffee table) and head for the hills. I walk in to see what the deal was with Chair #2 and of course, big @$$ scratch on the left and right side of the chair where they scraped the leather shoving it through the door. Oh joy.

After quite a few phone calls to La-Z-Boy, most of which went unreturned, it took a threat to return EVERYTHING for them to finally agree to replacing Chair #2 and locating the coffee table which seemed to have suddenly vanished from their stocked warehouse. Soooooooo, to make a saga short, said Chair #2 and missing coffee table will finally be arriving Friday. I'll be watching them like a hawk this time :)